Returns & refunds

30-day returns

You can return any unopened, unused product in its original sealed packaging within 30 days of delivery for a full refund of the product price. Contact us first for a returns reference, then post the item back to [returns address]. Return postage is at your cost unless the item is faulty or we sent the wrong thing.

Opened or handled materials

To protect product integrity, opened, unsealed, altered or handled materials are not eligible for a change-of-mind return unless required by law. This does not affect rights for goods that are faulty, damaged or not as described.

Your right to cancel

Under the Consumer Contracts Regulations 2013 you have 14 days from delivery to cancel your order for any reason, provided sealed goods have not been unsealed. Our 30-day policy extends that period for unopened items.

Faulty or incorrect items

If a product is faulty, damaged in transit or not what you ordered, we'll send a replacement or issue a full refund including delivery costs. The Consumer Rights Act 2015 gives you the right to a refund, repair or replacement for goods that are not of satisfactory quality, fit for purpose or as described.

Refunds

Refunds are made to the original payment method within 14 days of us receiving the returned item (or proof of postage), and usually much sooner.