Terms & conditions

Last updated: [DATE]

1. Who we are

This website is operated by [COMPANY LEGAL NAME LTD], registered in England and Wales under company number [NUMBER], registered office [ADDRESS], VAT number [VAT NO]. Contact: [EMAIL].

2. These terms

These terms apply to every order placed through this website. By placing an order you agree to them. Nothing in these terms affects your statutory rights as a consumer.

3. Products and permitted use

Products are supplied solely for legitimate laboratory, analytical and research use. They are not supplied for human or veterinary use, consumption, administration, food, cosmetics, medicines or medical devices. Product images are illustrative and packaging may vary. You are responsible for checking that your intended use is lawful and appropriate before ordering.

4. Eligibility and customer confirmation

By ordering, you confirm that you are authorised to purchase the materials, will use them only for the permitted research purpose described above, and will not resell, administer or otherwise make them available for prohibited use. We may decline or cancel an order where we cannot verify this or where supply would be inappropriate or unlawful.

5. Orders and contract

Your order is an offer to buy. We accept it, and a contract is formed, when we email you to confirm dispatch. We may decline an order, for example where a product is unavailable, a pricing error has occurred, or payment isn't authorised.

6. Prices and payment

Prices are in pounds sterling. Any applicable taxes and delivery charges must be shown clearly before the customer places an order; confirm the final treatment with your payment and tax setup. If we discover a pricing error before dispatch, we will contact you to confirm or cancel. Payment is handled by the configured payment provider; we do not store full card details.

7. Discount codes

Discount codes are subject to the conditions shown when issued (for example minimum spend or eligible products), can be used once per order, cannot be combined, have no cash value and may be withdrawn at any time. Prices shown as "was" prices are the price at which the product was genuinely offered on this site for a reasonable period beforehand.

8. Delivery

See our delivery page. Delivery times are estimates. Risk in the goods passes to you on delivery.

9. Cancellation, returns and refunds

See our returns policy, which forms part of these terms.

10. Our liability

We are responsible for foreseeable loss or damage caused by our breach of these terms or our negligence. We do not exclude liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded by law. We are not liable for business losses. [Solicitor to review limitation wording]

11. Intellectual property

All content on this site (text, design, logos, images) is owned by or licensed to us and may not be reproduced without permission.

12. Privacy

See our privacy policy and cookie policy.

13. Complaints

Contact us at [EMAIL]. If we can't resolve a dispute, you may be able to use the EU/UK alternative dispute resolution process; details on request.

14. Governing law

These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction (consumers in Scotland and Northern Ireland may bring proceedings in their local courts).